About
User Experience Designer
Arnav Bhagawati
He/him | Urr-nuv
304, 397 Huron street, Toronto, ON
ar.arnav@gmail.com
+1 (437) 879-6648
I am a UX designer who loves to create seamless & intuitive digital experiences for customers.
I have nearly four years of focused UX design experience across domains like multi-device ecosystems, drone infrastructure, web applications, smart watches, and mobile products. Please scroll below to view my resume.
Resume
Work experience
QuillBot
Product designer
2023 to Present
-
Increased conversion by 6%, with 3.7M impressions, and improved global ranking to 3, within a month from launch.
-
Replaced ‘Key sentences’ with 'Bullet points' in Summarizer and reduced user feedback to zero. Improved copy rate by 22%.
-
Design of a unified plagiarism report for QuillBot & Scribbr with a plug & play API connectivity. Success criteria is to rank top 3 with 30% increase in premium conversion by Q3, 2024 (Ongoing).
-
Improved premium conversion by 4% by designing seamless experience for Freemium Plagiarism Checker, an ongoing A/B test with 50% exposure in Tier-1 countries. Next step is to incrementally expose experiment to 100% globally.
-
Reduced churn by 5% by designing Subscription cancellation wizard that offers user to modify current monthly plan to annual at discounted rate.
Samsung research
Senior designer
2021 to 2023
-
Helped in growth of Samsung account registration by 11% globally by transforming real user insights into OneUI 6.0 launch by the end of 2023.
-
Conducted UXR to understand purchase journey of A-series phones, usage pattern of samsung apps and services by Indian users.
-
Successfully launched ‘Connected Devices’ in OneUI 5.0, which increased CTR in Multi-Device Experience (MDE) features by 23%.
-
Part of early design stage of On-device Gen AI feature that is launched in the year 2024 with the Unpack Event of Samsung Galaxy S24.
TropoGo
User experience designer
2020 to 2021
-
Designed India Guide page for TropoGo website and increased impressions to 5.2M in 6 months.
-
Designed for all market campaigns, emailers, social media posts, investor pitches, job description and laid down ground regulations for branding.
Architecture
2015 to 2018
-
Conducted Social Impact Assessment (SIA) to understand people & culture of Phuentsholing, Bhutan, for the Detailed Project Report (DPR) of Amochu Land Reclamation and Township Project.
-
Conducted exploratory study on world's largest river island, "Majuli" and ways to protect it from soil erosion caused due to floods.
-
Conducted an ethnography to understand tribal life in Daman, and involved in standardisation of government school designs.
-
Execution of Sabarmati riverfront upper promenade & underpass design.
Education
2018 to 2020
Masters in Design
Indian Institute of Technology, Bombay
2010 to 2015
Bachelors in Architecture
National Institute of Technology, Hamirpur
Achievements
IIT Bombay
2023
Innovation Award & Book launch
Awarded for the consistent effort displayed while re-designing the water hand pump. Co-authored a book with Prof. B.K Chakravarthy, showcasing the case study.
Samsung R&D Institute, Bangalore
2021
E-spot award
Awarded for demonstrating the best aspects of a critical and creative thinking while designing for Proximity experiences with cutting edge technology called UWB (ultra-wide band).
Testimonials
Arnav was part of the MDE and intelligence team where he enthusiastically contributed to two crucial projects; Connected device experiences & Samsung account. He has displayed a solid foundation in design methods and navigates problems with a critical mindset. His critical thinking and meticulous approach to system design helped navigating the complexities of MDE projects. I can say with confidence he can be valuable asset to any team looking to solve complex challenges.
Atikant Singh
Senior Product Manager,
On-device AI
Samsung R&D Institute, Bangalore
I have worked with Arnav on Samsung Account growth improvements. User research done by his team was very useful and fundamental for proposing solutions to our HQ counterparts. A few of those solutions were implemented in Samsung One UI 6 (globally). He is very enthusiastic and always up for a discussion on random thoughts that could develop into potential ideas.
During my time working with Arnav "ji"(an affectionate Indian gesture), was truly amazed by his exceptional ability for Non-Linear Thinking. Designing a product at the concept level is already challenging, but Arnav "ji" takes it to another level by maintaining an equally meticulous eye for detail when working on IMAGINARY products. Personally, I have learned a great deal about design thinking from him, and I have no doubt that you will continue to excel in your future endeavours. Arnav ji is not only a valuable team player, but he also possesses a patient ear, making him an excellent colleague. I am grateful for your contributions to TropoGo and the dedication you showed, especially during those late nights and long hours. Your commitment and hard work have made a significant impact on the company. As you move forward, I encourage you to continue setting the industry standards just as you did during your time at TropoGo. Your ability to raise the bar and strive for excellence will undoubtedly lead to continued success wherever you go.
"Redesigning of the hand pump" and "Solving sanitation for salt pan workers" were two important projects that Arnav, a student of mine at the IDC School of Design, IIT Bombay, worked on under my guidance and supervision. He demonstrated a strong foundation in designs basics and an analytical attitude throughout these projects. We collaborated on and published a book titled "Design for community: A hand pump design for user convenience" later in the summer of 2023, and we awarded him the "Student Innovation Award" in recognition of his constant commitment to finding solutions for complex design problems. In addition, Arnav has been managing and contributing to online design courses imparted by IDC School of Design through NPTEL (National Programme on Technology Enhanced Learning) while working as a full-time UX designer. Certainly, I consider Arnav to be strong individual who will be a great asset to any team he works with.
Pratik Verma
Assistant General Manager
Vodafone Idea
Arnav's forte' is his skill to think like a customer. His keen eye for smaller details increases the intuitiveness of any product. I had a great time with Arnav at TropoGo wherein his customer oriented thought process merged with his creativity and ideas helped us create some great products for our customers. Arnav is a team man and a great asset to have in a team.
Course certificates
Design for the 21st century with Don Norman
Interaction Design Foundation
July 2022
Summary:
We as designers should account for an inclusive approach in order to avoid having negative repercussion on any sector. We should design for humanity and not just humans. We should be thinkers with visions to solve wicked problems, and not create solutions to eventually end up with another problem.
Human-Computer Interaction- HCI
Interaction Design Foundation
July 2022
Summary:
Our lives are surrounded with multiple gadgets with computers inside them, we do not even notice. In order to bridge the gap between humans & computers, it is important for us to design for the system. With fundamental UX design principles, and systemic approach towards design will make human's life easier while dealing with complex technologies.
Mobile User Experience (UX) Design
Interaction Design Foundation
June 2021
Summary:
Attention span in mobile screen reduces to nearly 50% compared to desktops. This is because of smaller estate, distractions & disturbances around. Designing for mobile can be best validated with one finger and one eye test in a bustling outdoor experience.
It is important to contextualise actions in mobile to avoid errors.
User Research-Methods and Best Practices
Interaction Design Foundation
Nov 2019
Summary:
A research is incomplete without combining both qualitative & quantitative data. It is important as designer to understand when to employ explorative studies like Ethnography and when to execute Solution-based studies like usability testing. Researchers should have a research plan and should be mindful of user consent while conducting any interviews.
